Total Quality Management (TQM) is a comprehensive system for providing continuous improvement in customer satisfaction. Our goal is to increase our effectiveness, lower our operating costs, and increase our market share.
Customer satisfaction is our priority and it is achieved by expanding the customer relationship beyond our traditional services and incorporating the customer’s needs in our company’s business plan and corporate strategy.
Our TQM philosophy:
- It involves every single piece of work done in the organization
- It involves everybody in the organization
- It requires total commitment.